We love to hear your feedback

We want nothing more than for our customers to feel good about shopping at SOCKSHOP.co.uk. Your feedback is so valuable, whether you’re telling us what you loved about your experience, or letting us know if there’s an area you think we need to pull up our socks and work on a little more. We love to hear what you think and Feefo allows us to grow from your experience.

Take a look below at what SOCKSHOP customers say…

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4.66/5
Independent Feedback based on 3194 verified reviews.
Trusted Customer
Thursday, 21 September 2023

Order never arrived sent 2 E-mails no reply either

Rebecca , Sockshop 22 September 2023 16:36
Hello, Thanks for your feedback. I am sorry to hear your order has not been received. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Trusted Customer
Saturday, 16 September 2023

Web-site would not accept payment by bank card, despite there being no problem with my actual bank card. Had to complete purchase via PayPal.

Rebecca , Sockshop 22 September 2023 16:32
Hello, Thanks for your feedback. I am sorry to hear that you encountered an issue with payment. I am pleased to see that you managed to purchase these items and that you are pleased with the products. Kind regards, SOCKSHOP
Matthew Brooks
Friday, 15 September 2023

Bought 6 pairs of the Lazy Panda boxer shorts, only worn 3 pairs so far, felt really comfortable to wear but 2 of f the 3 pairs have already got holes in and need to be binned after first time of wearing them, very poor quality

Rebecca , Sockshop 22 September 2023 16:29
Hello, Thank you for leaving your feedback. I can see that you have been in contact with my colleague and this has now been resolved. Kind regards, SOCKSHOP
Trusted Customer
Wednesday, 13 September 2023

Not delivered yet!

Rebecca , Sockshop 22 September 2023 16:27
Hello, Thank you for leaving your feedback. I am sorry that you encountered a delay receiving your order. I can see via the tracking that this has now been delivered. Kind regards, SOCKSHOP
Victoria Alexander
Tuesday, 12 September 2023

Ive not received them yet!!!!!!

Rebecca , Sockshop 22 September 2023 16:26
Hello, Thank you for leaving your feedback. I am sorry that you encountered a delay receiving your order. I can see via the tracking that this has now been delivered to your safeplace. Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 12 September 2023

Poor service. Discount didn't work contacted you and NOTHING !!!!

Rebecca , Sockshop 22 September 2023 16:24
Hello, I am sorry to hear you are unhappy with our service. I cannot see any emails from yourself. I shall contact you directly to resolve this. Kind regards, SOCKSHOP
Aijaz Ahmed
Monday, 11 September 2023

I try co contact them but not good customer service and only way I can contact by email no tell phone number email reply not good

Rebecca , Sockshop 22 September 2023 16:22
Hello, Thank you for your feedback. I am sorry that you are unhappy with out service, unfortunately we could not accept the items as they had all been opened. Kind regards, SOCKSHOP
Baloo Warrington
Friday, 08 September 2023

Very disappointef that 3 of the set were damaged. All 3 strangely had buttons missing? Too much hassle to send back and wait for a re-delivery. These were purchased as a birthday present for my husband. He is probably content wearing the one pair all week anyway!!

Rebecca , Sockshop 22 September 2023 16:19
Hello, Thanks for leaving your feedback. I am sorry to hear that this happened, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
Trusted Customer
Saturday, 02 September 2023

Items delivered not as ordered. Items being returned. No packing slip. Made it very difficult to work out what I had.

Rebecca , Sockshop 22 September 2023 16:14
Hello, Thank you for leaving your feedback. I am sorry that this has happened, I can see that you have returned this item to us and you have now been refunded. Kind regards, SOCKSHOP
Trusted Customer
Monday, 28 August 2023

7-11 sock liners are unusable. Massively too big for size 11 feet and elastic is so loose they end up falling off your feet within ten seconds of walking. Total waste of money :(

28 August 2023 16:09
Rebecca , Sockshop 22 September 2023 16:11
Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
Julie Sealey
Sunday, 27 August 2023

Poor item still hasn’t arrived !!

Rebecca , Sockshop 22 September 2023 16:10
Hello, Thank you for leaving your feedback. I am sorry that you encountered a delay receiving your order. I can see via the tracking that this has now been delivered. Kind regards, SOCKSHOP
Trusted Customer
Tuesday, 22 August 2023

Sockshop should provide a choice of couriers. Royal Mail still haven’t delivered my parcel. At this moment in time I’m assuming its been lost. I would have paid more for it to be delivered by DPD or even EVRI.

Rebecca , Sockshop 22 September 2023 16:10
Hello, Thanks for your feedback. I can see that this order was delivered on the 23/08 Kind regards, SOCKSHOP
Trusted Customer
Saturday, 19 August 2023

I have emailed to amend the order as soon as I placed it and then another email once order was received yet have had no response to either of them therefore based on your non existing customer service will not be placing any more orders with you Kind regards

Rebecca , Sockshop 22 September 2023 16:08
Hello, Thanks for your email and I am sorry to see you did not receive an email to confirm the address change. Please accept my apologies for this. Kind regards, SOCKSHOP
Julia Parsons
Friday, 11 August 2023

Bamboo knickers Delivery on time Material good Fit terrible I sized up but still very tight band around the waist and leg really uncomfortable. Cannot wear these.

Rebecca , Sockshop 11 August 2023 14:18
Hello, Thanks for leaving your feedback. I am sorry to hear that this item was not suitable, I shall share your feedback with the rest of the team. Kind regards, SOCKSHOP
Chris Mullins
Thursday, 10 August 2023

I'm still waiting for the rest of my order

Rebecca , Sockshop 11 August 2023 14:17
Hello, Thank you for your feedback. I am sorry to hear there is a missing item from your order. Please get in touch with us at contact@sockshop.co.uk and we can resolve this for you. Kind regards, SOCKSHOP
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